Voicemail service is included with all Cross Country phone lines. This feature allows callers to leave messages during times that the phone is in use or a customer is away.

To access Voicemail

1. Pick up your Home Phone and dial *98.
2. You will then be prompted to enter your password. The default password is 48450239.

To access Voicemail remotely

1. Call your Home Phone line and when the Voicemail answers, press *.
2. Enter your password. You will now have full access to your Voicemail.

To set your Voicemail greeting

1. After accessing your voicemail, press 0.
2. Press 1 to record your unavailable message. Alternatively, press 2 to record your busy message.
3. Follow the system prompts to save your greeting.

To change your Voicemail password

1. After accessing your voicemail, press 0.
2. Press 5 to change your password. Follow the system prompts. You will need to enter your new password twice for ensure accuracy.

Checking Voicemail messages

1. If you have a message waiting, you will hear a stutter tone when you pick up your phone. If your phone is appropriately equipped, the message waiting indicator will light up.
2. After accessing your voicemail, press 1.
3. Any new messages will play. During playback, the following options are available:
   1. Press # to fast-forward message by 3 seconds, Press * to rewind message by 3 seconds.
   2. Press 1 to skip the Caller ID information.
   3. Press 0 to pause message.
   4. Press 0 again to un-pause message.
   5. Press 4 to go to previous message.
   6. Press 5 to repeat current message.
   7. Press 6 to go to next message.
   8. Press 7 to delete current message.
   9. Press 9 to save the current message (ie. to save as a new message for another user to access later).