Administrative Charges

If you subscribe to Cross Country services, you may be subject to the following administrative charges for administrative or account processing activities in connection with your consumer and small business account, as applicable. All charges are subject to change as well as applicable taxes.


Name of Charge Amount Description
Bill Reprint Charge $15.00 Charged when you request a bill reprint from Customer Care.
Telephone Number Change Fee $15.00 Applies to change your telephone number.
Transfer of Responsibility Fee $15.00 Charged when you take over ownership of services from another customer.
Returned Payment/Cheque Charge* $25.00 Charged when your preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non-Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).
Service Call Fee $45.00 Applies to service calls where a technician is required.
Reconnection Fee $15.00 Charged for the reconnection of residential services when disconnected for non-payment.