Legal and Regulatory


Customer Service and Support

One of Cross Country TV’s goals is to provide an exceptional customer service experience.

We are confident that our Customer Service Representatives are well trained and have the tools and the knowledge required to answer and resolve our customer’s needs. Should you wish to contact Cross Country to share your comments, concerns, or suggestions, we would like to hear from you.

 

How to Reach Us

The steps below explain the best order in which to contact us to hear your comments, concerns or suggestions.

 

Step One: Contact Customer Service by phone or email.

 

Step Two: If one of our Customer Service Representatives via phone is unable to help you resolve your concerns, please ask to speak to a supervisor.

 

Step Three: Although most questions and concerns have been answered or resolved before this step, if you are not satisfied, please contact our General Manager.

 

At Cross Country, we welcome opportunities to improve our service and build stronger customer relationships. If you feel you’ve tried unsuccessfully to resolve an issue with us following all of the steps outlined above in our Customer Service and Support section, you have the option to consider contacting the Commission for Complaints for Telecom-television Services (CCTS).

 

CCTS logo

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. 

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.